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		<title>Are there any certifications for call centers?</title>
		<description>Certification was just recently been
developed for call center managers. This new
set of certification was created by CIAC or
the Call Center Advisory Council. The aim
behind this certification is to have a
standard and competent level of
professionalism to those who are working in
the call c</description>
		<pubDate>Thu, 01 May 2008 14:36:52 -0600</pubDate>
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