http://www.CallCentersGuide.com/CallCenterInfo/CallCenterMonitoring/index.php http://www.CallCentersGuide.com/rss/CallCenterMonitoringArticles.xml Call Center Monitoring from Call Centers Guide Intel chairman Andy Grove once said that '... in five years' time, all companies will be Internet companies, or they won't be companies at all.' Mr. Grove must have some sort of prophetic powers to make such a statement. Today, many businesses are now pushing more of their resources to be able to se Wed, 07 May 2008 00:20:58 -0600 http://www.CallCentersGuide.com/CallCenterInfo/42.php http://www.CallCentersGuide.com/CallCenterInfo/42.php Everything here is © Call Centers Guide, Copyright 2006, All Rights Reserved Worldwide.