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		<title>Cutting call-center costs</title>
		<description>The call-center is theoretically the place with a lot of phones and people sitting next to each other talking at the same time. But does this is a call-center you should dream about? Id prefer if my phone would ring just few times a day with a very particular questions, focused on my business or bet</description>
		<pubDate>Wed, 07 May 2008 00:20:58 -0600</pubDate>
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