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Recent Articles...
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Big IT Wants Call Center Capacity - By Richard Mills Chairman Chalré Recruitment Outsourcing
A couple of months ago, IBM announced that it was purch... [read]
A Call Accounting System is a Powerful Cost-Containment Tool - While the system cost of telecommunication is dropping, the labor cost to actually make a business phone call is still r... [read]
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Recent Questions and Answers...
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Are there any certifications for call centers? - Certification was just recently been
developed for call center managers. This new
set of certification was created by ... [read]
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Recent Product Reviews...
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