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Return To Call Centers Article Archive   Search the Article Archives Guard your Call Detail Records Well By Karen Ritz Earlier this month, Sprint Nextel Corp. reported that it secured a $1 million settlement from 1st Source Information Specialists, data brokers, over the sale of call detail records. This is the second of three settlements by the telecom giant over fraudulently obtained call detail records with intent to sell or distribute. As a result, many companies may be taking a closer look at the security of their own call accounting software and call detail records. Privacy concerns are at the forefront of many fortune 500 companies, and keeping records secure has become paramount. The irony is that the same call detail records as part of a call accounting system could be a business best friend in terms of security. More often than not, corporate espionage begins within. Those same call detail records are very effective at uncovering the perpetrator by monitoring the calls and noting suspicious call patterns. Additionally, by choosing a call accounting system with top rate security features, like MegaCall Call Accounting Software by MTS Telsoft, can minimize the risks. 'We recommend using a call accounting system with three zones of security that protects the system,' says Karen Ritz, VP of Business Development for MTS Telsoft. 'The Operating System Security, Program Security and Data Security should all be a part of the security measures. Each of these three zones controls a different aspect of security and each security zone has its own settings that can be set according to specific needs.' She also recommends monitoring any attacks on the phone system both internally and externally and offers some possible indications of toll fraud. * Calls to valid destinations from extensions that should not be making those calls, such as, an incoming CO trunk making calls to the companys customer base. * Calls to unacceptable destinations. * Calls which are too long for their type. * Calls which are too short for their type. * Missing call data records for calls that should be recorded. About the Author: Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com. keywords: Call Center | Call Centre | Help Desk

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