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Return To Call Centers Article Archive   Search the Article Archives InContact24-7: Combining Technology With A Personal Touch By aseya me Intel chairman Andy Grove once said that '... in five years' time, all companies will be Internet companies, or they won't be companies at all.' Mr. Grove must have some sort of prophetic powers to make such a statement. Today, many businesses are now pushing more of their resources to be able to set-up an Internet platform. The Internet is turning the business scene upside down and inside out. It is essentially changing the way companies operate. Some companies are using the Internet to make direct connections or to strengthen their relationships with their clients and customers. Social networking, web hosting, outsourcing and customer service support are only some of the internet-based industries that are very popular and booming nowadays. We can safely assume that the future of online internet-based businesses looks very promising. However, there are also some individuals who prefer the 'personal touch' in doing their business, especially in the individual-to-individual customer service set-up. Some are annoyed whenever they call a customer service hotline only to hear a computer-generated voice recording on the other line to answer their calls. Whether you are placing an order, asking for instructions or assistance, it is still better and safer to get answers 'off-line' ----- or simply, in person. It is a well known fact that online customers expect the same level of customer service as off-line shoppers. Todays online businesses can not afford to provide inferior customer service. For InContact24-7, the business of providing excellent customer service is not only a task but a passion to be fulfilled every single day. The company has been serving the online community for many years and has a thorough understanding about the the differences between 'bricks and mortar' and 'clicks and mortar'. InContact24-7 has built custom applications that allow their call center agents to effectively navigate a website and instantly find information needed by their most valued asset --- the customers. With their extensive training programs, in-depth quality assurance, and customized call center applications, InContact24-7 can provide a transparent order taking and customer service support line that will exceed any callers expectations. InContact24-7 has used its years of business experience to develop Web Wizard, a proprietary application allowing call center agents to use customers website quickly and efficiently, thus providing the callers with the customer service they truly deserve. Web Wizard can accumulate all pertinent FAQs (frequently asked questions) into a common area for all accounts in their shared pool. Their friendly and well-trained call center agents can easily find answers to common questions about a website or products without getting lost in your website. The application can instantly find the answers that customers need and the agents can quickly relay them to the caller. This means reduced call times and, most importantly, reduced cost per call. Bottom line is that InContact24-7 are not only experts in handling online customer service support. With its 30 years of experience in the customer service industry and technological advancements, combined with reliable and efficient customer service agents, the company is able to provide its clients one-of-a-kind, world class service with a dose of personal touch. About the Author: InContact24-7 is an award winning call center that provides live 24x7 and 365 days call center outsourcing services for companies of all sizes and industries. InContact24-7 when you need it... keywords: Call Center | Call Centre | Help Desk Call Center Cost Reduction

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