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Recent Call Center Quality Management News:
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CallCopy makes it easier to capture, search and analyze voice recordings and screen captures COLUMBUS, Ohio and PHOENIX (ACCE) – September 16, 2008 – CallCopy, Inc., a leading provider of call recording and quality monitoring software, today ...
Call recording has long been a valuable tool within the call center in order to monitor performance of the agent, measure for effectiveness of internal processes, protection in the midst of a dispute and for training purposes. In order to maximize ...
CHELMSFORD, MA--(Marketwire - October 2, 2008) - Aspect Software, Inc., the world's largest company solely focused on unified communications for the contact center , today announced that Aspect® Unified IP™ was recognized with the Best Supervisor ...
With Virtual Observer, you will create a better trained call center agent and continuously improve the customer experience! Virtual Observer (VO) 3.0 is designed from the ground up to be a simple, effective and ...
The report found no evidence of illegal activity by any ref other than Tim Donaghy The report called for a closer monitoring of games for suspicious activity Former federal prosecutor Lawrence Pedowitz compiled the report over 14 months NEW YORK (AP ...
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